1. Introduction 1.1 These terms and conditions apply to all purchases made from the Bufala Wholesale Ltd website. "We," "us," and "our" refer to Bufala Wholesale Ltd, the operator of this website.

1.2 By placing an order, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please refrain from using our website.

2. Updates to Terms and Conditions 2.1 We reserve the right to amend these terms and conditions at any time. All changes will be posted on our website, and such updates will take effect from the date they are published.

3. Definitions 3.1 "Products" refers to the goods offered for sale through our website.
3.2 "Customer" refers to the individual or business purchasing goods from Bufala Wholesale Ltd.
3.3 "Order" refers to a request placed by the customer for goods via our website.

4. The Ordering Process

4.1 Order Confirmation: When you place an order, we will send you an order confirmation email. This email is not an acceptance of your order but merely confirms the details of the order placed.

4.2 Acceptance of Orders: Your order will be accepted only when the goods are dispatched. At that point, a dispatch confirmation email will be sent to you.

4.3 Stock Availability: We will make every reasonable effort to ensure that the items in your order are in stock. If an item is out of stock, we will notify you promptly and offer alternatives or a refund.

4.4 Order Errors: We reserve the right to cancel or refuse any order if there is an error in the pricing or description of the product, if we suspect fraudulent activity, or if there is a system error.

5. Payment and Pricing

5.1 Payment Methods: We accept a range of payment methods, including credit cards, debit cards, and other electronic payment systems available on our checkout page.

5.2 Pricing Accuracy: We strive to provide accurate pricing on all products. However, we reserve the right to adjust prices in the event of errors or changes in supplier costs.

5.3 Additional Charges: Please be aware that taxes, shipping fees, and other charges may be applicable to your order, depending on your location and the delivery method selected.

6. Shipping and Delivery
6.1 Delivery Options and Timescales
We offer various delivery methods including standard, express, and next-day options. Delivery times are estimates and can be affected by factors beyond our control (e.g., weather, courier delays). We will notify you of any significant delays.

6.2 DPD Food Deliveries
For perishable items, we use DPD’s food delivery service, which includes temperature-controlled packaging to ensure freshness. You will receive a tracking link and a one-hour delivery window. It is your responsibility to ensure someone is available to accept the delivery. If you are unavailable, you can select a safe place for the delivery via the tracking link. We cannot accept responsibility for products left unattended or for failed deliveries.

6.3 Failed Deliveries
If a delivery attempt is unsuccessful, DPD will attempt redelivery. If the item is returned to us due to repeated failures or no one being available to accept the delivery, we cannot guarantee the freshness of perishable goods and will not offer refunds. Any issues with delivery should be addressed directly with DPD.

6.4 International and Remote Deliveries
We offer international shipping, and any applicable customs fees or taxes are the customer's responsibility. Remote areas may incur additional charges or require longer delivery times.

6.5 Delivery Problems
If your order is damaged or incorrect, please contact us within 14 days of delivery. For food deliveries, notify us within 24 hours if there are issues with the product's condition. Refunds or replacements will be processed according to our policy.

7. Returns and Cancellations

7.1 Cancellation Policy: You may cancel your order at any time before it has been dispatched. If the item has been dispatched, you must follow our return process to send the goods back to us.

7.2 Return Period: Customers have up to 14 days from the date of delivery to return non-perishable goods. For perishable goods, such as food, returns are not accepted unless the product is faulty.

7.3 Refunds: Once the returned goods are received and inspected, we will process your refund. Refunds will be made to the original payment method used during the purchase.

7.4 Faulty Items: If an item is received in a damaged or faulty condition, you must contact us immediately. We may request photographic evidence to proceed with the return.

8. Product Descriptions

8.1 Accuracy of Information: We make every effort to ensure that product descriptions, specifications, and images are accurate. However, discrepancies may occur due to factors such as lighting, screen settings, or changes made by the manufacturer.

8.2 Product Availability: While we strive to keep our inventory accurate, products may become unavailable after your order is placed. We will notify you of any changes and offer a refund or alternative.

9. Privacy and Security

9.1 Personal Data: We are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and protect your information. By placing an order, you consent to the collection and processing of your data as described in our Privacy Policy.

9.2 Data Security: We employ industry-standard encryption and security measures to protect your payment and personal details.

10. Liability and Indemnity

10.1 Limitation of Liability: Bufala Wholesale Ltd is not liable for any indirect, special, or consequential damages resulting from the use of our products, including but not limited to lost profits, business interruption, or data loss.

10.2 Customer Responsibility: Customers are responsible for ensuring that products purchased from our website are used safely and in accordance with the manufacturer’s guidelines.

10.3 Indemnity: You agree to indemnify and hold harmless Bufala Wholesale Ltd, its employees, agents, and affiliates from any claims, damages, or expenses arising from your breach of these terms and conditions.

11. Jurisdiction and Legal Compliance

11.1 Governing Law: These terms and conditions shall be governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11.2 International Orders: For customers outside the UK, please be aware that import duties and taxes may apply upon delivery, and you are responsible for any such additional charges.

12. Intellectual Property

12.1 Ownership: All content on this website, including images, text, logos, and trademarks, is owned by Bufala Wholesale Ltd or its licensors and is protected by intellectual property laws.

12.2 Use of Website: You may not reproduce, distribute, or modify any content from this website without our express permission.

13. Force Majeure

13.1 Unforeseen Events: We will not be held liable for any delay or failure to meet our obligations under these terms due to events beyond our reasonable control, such as natural disasters, strikes, or government actions.

14. Contact Us

14.1 Customer Support: If you have any questions or concerns regarding these terms or your order, please contact our customer support team